Von Jamal Bouassiria (Journalist und Unternehmer) Man merkt es selbst, wenn man in einem Geschäft einkauft: Wenn der Verkäufer freundlich zu einem selbst ist, tendiert man dazu, wieder bei ihm einzukaufen. Diese Alltagserfahrung lässt sich sehr gut auf die Unternehmenswelt übertragen. Je freundlicher und höflicher …
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